Terms & Conditions

Terms & Conditions – Home Delivery

Last Updated: December 08, 2025

Welcome to our Home Delivery service. By accessing and using our website or placing an order, you agree to comply with the Terms & Conditions stated below. Please read them carefully.

General

• These Terms & Conditions apply to all purchases made through our website within the Kingdom of Saudi Arabia (KSA).
• We reserve the right to update, change, or modify these terms at any time without prior notice.
• By using our services, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

Ordering & Payment

• All orders are subject to product availability, confirmation, and approval.
• Prices displayed on the website are in Saudi Riyals (SAR) and include VAT unless stated otherwise.

We accept payments through:

Delivery Policy

Product Availability & Substitutions

• Some products may be limited in availability. If an item is out of stock, we reserve the right to contact you for alternatives or cancel the item from your order.
• In case of substitutions, we will only provide products of equal or higher value (with your approval).

• Orders can only be cancelled or modified before they are processed.
• Once an order is dispatched, cancellation will not be possible.
• We reserve the right to cancel an order in case of pricing errors, suspected fraud, or product unavailability.

Customer Responsibilities

• Customers must check their orders upon delivery.
• Any discrepancies in the product should be reported immediately.
• Customers are responsible for ensuring safe access for delivery staff (e.g., building entrances, compound rules).

• You may not misuse the website by engaging in hacking, data extraction, or fraudulent activities.
• All content on the website (images, text, trademarks, logos) is our property and cannot be used without permission.